Last Updated: June 2026
By accessing lndryloop.com or app.lndryloop.com, you agree to these Terms of Service. Lndry Loop operates strictly within Century City, Cape Town.
We provide on-demand garment care services. Current pricing is fixed as follows:
Prices are subject to change. The first bag is free for first-time orders.
We aim for a 60-minute pickup window from the time of order confirmation. Users must ensure that laundry is securely bagged and ready. If the user is unavailable during the drop-off window, we may leave the items with authorized building reception or security, per the user's saved preferences.
4.1 Standard of Care: Lndry Loop strives to provide premium clothing care. However, during this limited pilot phase, services are provided on an "as-is" and "as-available" basis.
4.2 Exclusion of High-Value & Specialty Items: Users are strictly prohibited from submitting high-value items, including but not limited to garments valued over R1,000, designer labels, irreplaceable vintage items, leather/suede, or wedding attire. Lndry Loop accepts zero liability for these items if included against policy.
4.3 Pre-existing Damage: Lndry Loop utilizes a SnapVault photo inventory system. We are not liable for pre-existing stains, fabric thinning, fraying, color fading, or missing buttons identified during intake.
4.4 Total Liability Cap: To the maximum extent permitted by law, Lndry Loop’s maximum aggregate liability for any lost, stolen, or damaged garments during an order is strictly limited to a maximum payout equal to the flat rate paid for that specific bag (either R200 or R300). This refund serves as the full and final settlement for the entire order.
Our customer service is augmented by AI agents (Loop and Mrs. Loopy). While they are highly capable, official binding agreements or refunds must be approved by human administrators at HQ.
To protect both our users and our team, and to maintain complete audit fairness, Lndry Loop captures 6-angle photo logs of garments upon facility arrival and pre-folding. Once uploaded, routine facility operators do not have permissions to edit, replace, or delete saved photo logs. Master Admin oversight applies strictly for privacy, safety, and content moderation redactions. All SnapVault photo records are physically deleted from our database 30 days post-delivery.